Your questions about my pet portraits are all answered here. And if they are not, feel welcome to contact me.


Can I have more than one pet in the portrait?

Of course you can! I adore to paint a group of pets together. Multiple pet options are available in all my pet portrait styles.

They all don’t have to be in the same photos you send me either. Feel welcome to send separate photos of each pet and I can arrange them into a beautiful composition that reflects the relationship your pets have with each other.

Do you offer custom canvas sizes?

Yes I do, the canvases I paint and print on are hand-made and stretched. They can be made to order in any size you like.

Simply send me a message detailing what you are after and I will provide you with a quote.

Can I change my order once it's been placed?

Provided I haven’t started painting or sent your portrait to print you are very welcome to change your order at any time.

Just email me jess@popartpuppydogs.com and we can organise the update.

I'd like to give this portrait as a gift, can you get it done by a specific date?

I’d love to help you surprise your loved one with a pet portrait gift. If you do have a certain date that you need your pet portrait by, please let me know so I can factor that into my painting schedule.

I work on a first in bases (and can get quite booked up especially around Christmas) — if it’s looking like I can’t complete your portrait in time for your special occasion, I can organise a gift voucher for you to give.

That way I will be able to work personally with your lucky recipient to create their perfect portrait of their pet.

I have previously ordered a pet portrait, can I have it printed again or on other items?

Yes, if you already have a digital illustration print of your dog, the options are pretty much endless for the items we can print the artwork on. They make for great gifts to share your art with your loved ones.

Contact me with a special request. I’ve done mugs, blankets, bags and lots of other merchandise before — all ideas welcome!

If you have a hand painted portrait, these are one of a kind, however they so all start with a digital sketch that we can get printed on merchandise too!

Do you paint cats and other animals?

Yes, I can paint pop art cats and other animals too!


What kind of photos work best for a portrait?

I adore looking at pet photos so please send lots to me I can recommend the best one to create your painting from. If you do have amazing pet photos, that’s awesome, as obviously the better your photo the more clearly I can capture your pets exact details – in my signature pop art style of course!

Though I’m yet to find a photo I can’t work with and I won’t let photography stand in the way of creating a lasting tribute of your pet in pop art. I’m always here to help you choose photo that will translate amazingly into a work of art.

I understand if your darling pet isn’t with us anymore or they are camera shy or can’t stay still, that’s totally fine. By using artistry, I’ve produced gorgeous artworks from a photo of an actual photo print, pieced together partial pet photos, iPhone snaps and more.

I’d prefer nothing too blurry or dark and ask for multiple photos of your pet so I can use my artistic skill to create your beautiful painting.

Do the reference photos you use have to be mine?

Yes, make sure you have the rights to give me permission to use these photos as a painting reference.

If you are not the copyright owner of your reference photos we can get into trouble with copyright law if I use them for my art.

You need to have taken this photo or have been given permission by the person who took the photo to share it with me for the portrait. For more detail on this please read my artwork agreement and Terms & Conditions which applies to every artwork I create.


How do I book into your painting schedule?

Just put your order through my online checkout for the style you want and I’ll book you into the next available spot. Browse styles →

You can also put down a deposit that will secure your place in my painting schedule. We can decide on style and size later!

How do the payments work for pet portrait deposits?

Once we have placed your order with a custom pet portrait deposit, I will book you into my painting schedule and email you to get photos of your pet.

The balance amount of your order is due after I’ve completed the sketch of your pet. An invoice will be issued for the balance amount. All prices are in Australian Dollars (AUD) and for international orders payments will be automatically converted to your currency by your bank.

Once the full amount is processed, I’ll complete your painting or send it off to be printed.

Do you have any payment plans available for custom portraits?

I’m happy to discuss a payment plan arrangement, just let me know you are interested in this option and we can work it out.

What if I need to cancel my portrait booking?

If I have not started work on your portrait yet, we can cancel the booking and refund any amount charged.

If I have started work on your portrait, I’ll deduct the appropriate amount for the work I’ve completed and refund the rest.


Can I return my artwork?

I do not offer returns, exchanges or refunds on commissioned artwork.

They are made personally for you and I work with you throughout the artwork process to give you the opportunity for feedback — this is so we can ensure the artwork you receive is exactly to your liking.


When will I receive my pet portrait?

Delivery of your portrait will vary depending on your order and your location. All my artworks are shipped from Melbourne, Australia. They are sent by either Australia Post or courier depending on the size of your artwork. My shipping page has up to date details on the delivery of each of my art styles.

Where possible I choose to send orders by express post as I want to limit the time your portrait is in transit as much as I am able.

If you do need your portrait by a certain date, let me know when you book it in.

What are your shipping charges?

Within Australia, delivery costs are included in the total painting amount, additional charges may apply for International shipping.

Shipping for International delivery will be calculated at the checkout.

International orders may also be liable to a customs charge on delivery, percentage rates vary from country to country so please check with your government’s policy. Please be aware that I have no control over this and can’t accept any responsibility for additional customs charges.

What happens if my portrait gets damaged or lost in transit?

Please contact me jess@popartpuppydogs.com straight away and let me know about the situation.

If you have received your portrait that (despite my best efforts in packaging) has been damaged during transit, please send me photos of the damage.

If you think your portrait has gone missing in transit, let me know and I can follow up with the courier to see if we can get an update.

Because some situations with shipping are out of my control, postal insurance is included in delivery cost and any issues I will resolve to the best possible outcome that I can organise. One of a kind artworks are hard to replace so if the worst does happen, please be patient and understanding — we’ll figure something out!

Gift Vouchers

How do I redeem my gift voucher on a custom pet portrait?

Congratulations on your gift voucher! I’m very excited to create a portrait of your pet for you.

To redeem your gift voucher please email jess@popartpuppydogs.com with the details on your voucher. I will be in touch with more details on the photos and information I need for the artwork.

I love to know about your pet’s personality so I can capture their character in the portrait.

When will you be able to complete my portrait when booked in with a gift voucher?

Your pet portrait will be added in the next available spot in my painting schedule at the time your voucher is redeemed.

Gift Voucher Terms & Conditions

Gift vouchers can be redeemed by emailing the details on your voucher to jess@popartpuppydogs.com

  • Not redeemable for cash and can cannot be used to purchase other gift vouchers.
  • Cannot be exchanged, but let me know if you want to upgrade your portrait to a larger size or different style.
  • Gift vouchers do not expire, redeem any time that you are ready. Bookings apply to custom pet portraits.
  • I reserve the right to cancel any gift voucher for any reason at any time without notice. In such instances I will elect to provide a refund or a replacement gift voucher.
  • Defaced, mutilated, altered, lost or stolen vouchers will not be replaced, refunded or redeemed.
  • I reserve the right to correct the balance of your gift voucher if I believe that a clerical or accounting error has occurred.
  • Pop Art Puppy Dogs does not accept any responsibility for lost gift vouchers.
  • Pop Art Puppy Dogs reserves the right to verify the identity of the bearer and to change the terms of use at any time without notice.

Still have questions?

Please feel welcome to contact me because I’d love to hear from you and give you all the answers about my art. Some examples include if you’re not sure about how the photos you have would adapt to an artwork, if you need to know where I’m at with my painting schedule or want to know more about my process, tell me a story about your pets personality or just want to chat about how awesome our pets are.. just send me a message. ​